Privacy Policy

This privacy policy ("Privacy Policy") describes how Surge Ventures Inc. (“Surge Ventures”, "Fresha", “We”) collects and uses the personal information you provide on any of our websites, including,, our mobile applications, and other Fresha offerings (collectively "The Services"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Privacy Policy does not apply to information collected by third parties.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use The Services. By accessing or using The Services, you agree to the terms of this Privacy Policy, which may change from time to time. Your use of The Services after we make any changes to the Privacy Policy constitutes acceptance of those changes, so please check the policy periodically for updates. The defined terms in this Policy have the same meaning as in our Terms of Use, which You should read together with this Policy. By accessing our Website and using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

Types of Personal Information We Collect

"Personal Information" means information that can be used to identify, locate, or contact an individual or business. It also includes other information that may be associated with Personal Information. We collect the following types of Personal Information for Fresha Marketplace users and Merchants:

How Fresha Collects Personal Information

We ask you for Personal Information (including, but not limited to, Contact Information, Relationship Information, Transaction Information and Financial Account Information) when you register, subscribe, or create an account; purchase, submit, post or fulfill Merchant Offerings; or otherwise interact with Fresha. You can always choose not to provide Your personal information to Fresha, but it may mean that we are unable to provide You with the Service.

We collect a variety of Transaction Information when you use The Services. For example, we may track Merchant Offerings you view, purchase, redeem, submit, post or fulfill, and the comments you make to the forums, bulletin boards, discussion groups, chat rooms, reviews, or other methods of communication that may be offered on or through Fresha Marketplace from time to time (collectively "Communities"), or to those related to our social media pages or accounts. We use cookies and related technologies to collect information about your computer and your interaction with Fresha Marketplace and our business partner websites. We also collect Transaction Information if you contact us via telephone, email, text, postal mail, social media interaction, or other methods of communication, such as for customer support purposes.

For Merchants, information about your business calendars may be collected from your Shedul account. By agreeing to this Privacy Policy you agree to our collection and use of the information obtained from your Shedul account.

If you use a social media platform for your mobile device (or other method of communication) to interact with Fresha or The Services, the application may have a specific privacy policy that governs the use of Personal Information related to that application. For example, if you authorize us to connect to your social media platform, we may import businesses or friends you've interacted with on the social media platform or other information. The Services may be designed to collect information even if you are not logged into Fresha or your social media account.

We may receive Personal Information about you from other sources with which you have registered, Merchants or business partners or affiliate entities (collectively, "Partners") or other third parties. We may associate this information with the other Personal Information we have collected about you.

Fresha may receive personal information from You about others

Through Your use of The Services, We may also collect information from You about someone else. If You provide Fresha with personal information about someone else, You must ensure that You are authorised to disclose that information to Fresha and that, without Fresha taking any further steps required by applicable data protection or privacy laws, Fresha may collect, use and disclose such information for the purposes described in this Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, Fresha’s identity, and how to contact Fresha.

Where requested to do so by Fresha, You must also assist Fresha with any requests by the individual to access or update the personal information You have collected from them and entered into the Platform.

How Fresha Uses Personal Information

We collect Your personal information so that we can provide You with The Services and any related services You may request. In doing so, Fresha may use the personal information we have collected from You for purposes related to The Services including to:

By using The Services, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. Fresha will only use Your personal information for the purposes described in this Policy or with Your express permission.

It is Your responsibility to keep Your password to The Services safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within The Services or via the ‘Unable to sign in’ process.

When and Why Fresha Discloses Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes the Personal Information that we collect with third parties, unless you ask or authorize us to do so. We may disclose your Personal Information to third parties as follows:

Additionally, Fresha may use aggregated non-personally identifiable data to:

Collection and Use of Information About Your Computer

Certain features of The Services connect to Fresha computer systems over the Internet. You will not receive a separate notice when these features connect. By using The Services, you expressly consent to the transmission and use of this information as set forth herein. These services use Internet protocols, which send to the appropriate systems computer information, such as:

Fresha uses this information to make other features and services available to you. Fresha may use the computer information to improve The Services. We may also share such non-personal information with others, such as hardware and software vendors. They may use the information to improve how their products run with The Services.

Cookies and Related Technologies

When you use the Platform, we collect certain information by automated or electronic means, using technologies such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs. As you use the Fresha Marketplace, your browser and devices communicate with servers operated by us, our business partners and services providers to coordinate and record the interactivity and fill your requests for services and information.

The information from cookies and related technology is stored in web server logs and also in web cookies kept on your computers or mobile devices, which are then transmitted back to the Platform by your computers or mobile devices. These servers are operated and the cookies managed by us, our business partners or our service providers.

For example, when you visit the Fresha Marketplace, Fresha and our service providers may place cookies, including persistent cookies, on your computers or mobile devices. Cookies allow us to recognize you when you return, track and target your interests in order to provide a customized experience. We use persistent cookies for a number of purposes, such as retrieving certain information you have previously provided (such as your user ID if you asked to be remembered), and storing your preferences (e.g., the cities for which you want to be shown Merchant Offerings).

Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to us, or our service providers. These tools allow us to measure response to our communications and improve our web pages and promotions.

We collect many different types of information from cookies and other technologies. For example, we may collect information from the devices you use to access the Platform, your operating system type or mobile device model, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Browsers routinely send these types of information to web servers. Our server logs also record the IP addresses of the devices you use to interact with the Platform. We may also collect information about the website you were visiting before you came to the Platform and the website you visit after you leave the Platform, if this information is supplied to us by your browser.

In many cases, the information we collect using cookies and other tools is used in non-identifiable ways, but we may also associate the information we collect using cookies and related technologies with Personal Information. Additionally, if the settings on your location-aware device allow us to receive Mobile Location Information, we will collect that automatically. This Privacy Policy governs how we would use these types of information.

Fresha has relationships with third party advertising companies to place advertisements on our behalf onto other websites, and to perform tracking and reporting functions for the Platform and our advertisements. These third parties may automatically collect information about your visit to the Platform and other websites, your IP address, your ISP and the browser you use to visit the Platform. They do this by using cookies, clear gifs and other technologies. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of the Platform and the other websites tracked by these third parties. This Privacy Policy does not cover the collection methods or use of the information collected by these third parties, and Fresha is not responsible for cookies or clear gifs in third party ads.

We may engage in remarketing to market the Platform across the web. When a user visits the Platform, a cookie is dropped on the user. Users with this cookie may be targeted across advertising networks to receive relevant advertisements.

For our internal purposes, we employ third party web analytics services to track certain information in connection with your use of the Platform. If you wish not to be tracked by our third party web analytics service, please click on the following link(s) for further instructions on how to "opt out" of such services: Google Analytics:

We may also use Local Storage Objects (LSOs) such as HTML5 to store user preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.

Referral Programs

A. Referring Friends to Fresha. Fresha enables you to refer friends to Fresha. If you wish to refer friends to Fresha, we provide you a unique referral link, which you can share directly with others via email, social media websites, or other communications methods. If someone clicks your link and takes a qualifying action, we may attribute that referral to you for certain purposes such as awarding reward credit. Fresha does not collect Personal Information about the persons with whom you share your link until the persons click the link and engage directly with Fresha.

B. Referring Merchants to Fresha. Fresha enables you to refer Merchants to Fresha. When you refer a new Merchant, we send out an email to such Merchant indicating that you are the referral source. Except for your name, no other information is provided to the Merchant in our email.

C. Authorization. By using the referral features on Fresha, you hereby agree to and authorize the following: (a) Fresha may use your e-mail address to email your contact about Fresha, (b) Fresha may use your name and e-mail address to identify who you are in any such invitation, and (c) Fresha may follow up with any invitations initiated by you with two reminder emails to some contacts if they do not respond to the initial invitation.

Your Choices

We think that you benefit from a more personalized experience when we know more about you and the kinds of Merchant Offerings you like. However, you can limit the information you provide to Fresha, and you can limit the communications that Fresha sends to you.

You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at [email protected] Fresha will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested.

You can manage your communication preferences by contacting us directly at [email protected]

You may manage how your browser handles cookies and related technologies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available.

You may manage how your mobile device and mobile browser share Location Information with Fresha, as well as how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

You may also manage the sharing of certain Personal Information with us when you connect with us through a social media platform or application, such as through Facebook Connect. Please refer to the privacy settings of the social media website or application to determine how you may adjust our permissions and manage the interactivity between Fresha and your social media account or your mobile device.

If you wish to opt out of receiving offers directly from Fresha merchants or business partners, you can follow the opt-out instructions in the emails that they send you.

Accessing and Correcting Personal Information

Keeping Personal Information about you helps us ensure that we offer you the best service offerings available through our Merchants and Business Partners. You can access, update and delete your Contact Information, Financial Account Information, and the other information you provided to use in your profile by logging into your account and accessing the “Profile” or "Manage Payment Methods" section of your Fresha account.

If you want to close your account or have other questions or requests, please contact us at [email protected] While we are ready to assist you in managing your subscriptions, closing your account, and removing your active profile, we cannot always delete records of past interactions and transactions.

We will retain your information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security of Personal Information

The security of your personal information is important to us, therefore we put considerable efforts in respect of processes and technical measures designed to reasonably safeguard your Personal Information. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between You and The Services is encrypted. Additionally, as your credit card details are extremely sensitive, we only use solutions from provided by recognised dedicated registered Payment Service Providers to make sure this data is well protected.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on Fresha Marketplace, you can contact us at [email protected]

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to The Services within a secure environment.

Storage of Personal Information

We use top tier, third party data hosting providers’ to host our Services on servers located in the U.S. If you are a non-U.S. resident, this means that your personal information will be transferred to the U.S.

By entering personal information into the Services, you consent to that personal information being hosted on servers located in the U.S. While your personal information will be stored on servers located in the U.S., it will remain within Fresha’s effective control at all times. Each data hosting provider’s role is limited to providing a hosting and storage service to Fresha, and we’ve taken steps to ensure that our data hosting providers do not have access to, and use the necessary level of protection for, Your personal information. They do not control, and are not permitted to access or use your personal information, except for the limited purpose of storing the information.

If You do not want Your personal information to be transferred to a server located in the U.S., You should not provide Fresha with Your personal information or use The Services.

Personal Information may be accessed by us or transferred to our affiliates, business partners, merchants, or service providers elsewhere in the world. By providing us with Personal Information, you consent to this transfer. We will protect the privacy and security of Personal Information according to our Privacy Policy, regardless of where it is processed or stored.

Privacy Practices of Third Parties

This Privacy Policy only addresses the use and disclosure of information by Fresha through your interaction with The Services. Other websites that may be accessible through links from The Services may have their own privacy policies and personal information collection, use, and disclosure practices. Our Merchants may have their own privacy policies, too. We encourage you to familiarize yourself with the privacy policies provided by these other parties prior to providing them with information or taking advantage of an offer or promotion.

The Services may allow You, or another User within the relevant access to the Service to transfer Data, including Your personal information, electronically to and from third-party applications. Fresha has no control over, and takes no responsibility for, the privacy practices or content of these applications. You are responsible for checking the privacy policy of any such applications so that You can be informed of how they will handle personal information.


The Services may contain Communities and other areas where you may be able to publicly post information, communicate with others such as discussion boards or blogs, review products and merchants, and submit media content. Prior to posting in these areas, please read our Terms of Use carefully. All the information you post will be accessible to anyone with Internet access, and any Personal Information you include in your posting may be read, collected, and used by others. For example, if you post your email address along with a public merchant review, you may receive unsolicited messages from other parties. Please avoid publicly posting Personal Information. If you have questions about Personal Information posted in our Communities, please contact [email protected]

Social Media Widgets

Fresha Marketplace includes Social Media Features, such as the Facebook “like” button, Pinterest Pin button, and Twitter Follow button. These Features may collect your IP address, the page you are visiting on Fresha Marketplace, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on Fresha Marketplace. Your interactions with these Features are governed by the privacy policy of the company providing it.


We display personal testimonials of satisfied customers on Fresha Marketplace in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]

Changes to this Privacy Policy

From time to time, we may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices, such as when we add new features to the Platform. If we make any material changes we will notify you by means of notice on the Platform prior to the change becoming effective and additionally may, at our discretion, notify you by email (sent to the email address specified in your account) of such changes. We encourage you to periodically review this page for the latest information about our privacy practices.

Links to Other Websites

The Platform may contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other websites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.


The Platform is not directed to persons under 18. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without the parent or guardian's consent, he or she should contact us at [email protected] We do not knowingly collect personally identifiable information from minors under 18. If we become aware that a minor under 18 has provided us with personal identifiable information, we will use reasonable commercial efforts to promptly delete such information from our files.

Fresha privacy complaints process

If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation by e-mail at [email protected]

Our Privacy Officer will endeavour to:


Should you have any additional information about Personal Information protection, or would like Fresha to amend or delete Your Personal Information, please contact us at: [email protected] Please allow 30 days for a response.