Last Updated: 25 May 2018
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We are Surge Ventures Inc., the company behind Shedul and Fresha (“we,” “our”, “us”). When you use our apps and services, you’re trusting us with your information. We understand this is a big responsibility and we work hard to protect your information and put you in control.
|“Apps”||the “Shedul” and “Fresha” apps available on the Google Play Store or the Apple App Store;|
|“End User”||an individual using any of our Apps;|
|“Merchant”||a business owner who uses the Shedul app to make bookings and engage with customers;|
|“Services”||any of the services we provide to merchants or individuals through our Apps and Websites (being www.fresha.com and www.shedul.com).|
We collect personal information (meaning anything that could identify you either by itself, or when combined with other information we are able to gain access to), as described below. You can always choose not to provide us with your personal information, but it may mean that we are unable to provide you with the Service you have requested.
When you create an account using either of our Apps or Websites, you provide us with personal information, including your name, e-mail address, postal address, a password, the name of your business (if you are a Merchant) and your phone number (if your device has one). We also collect demographic information such as your birth date, age, gender and lifestyle. If you give us permission to do so, we may also collect information about your social media presence, including your usernames.
Apps and Browsers
We collect information about your device when you download and install one of our Apps, and about your browser when you visit either of our Websites.
The information we collect includes:
When Using Our Services
We collect personal information when you use our services. This may include:
If you are a Merchant, we will collect the following details about you:
We may receive personal information about you from other sources with which you have registered, Merchants, business partners, affiliate entities (collectively, "Partners"), or other third parties. For example, if an End User creates an account on Fresha through one of our registration partners, such as Google or Facebook, we may collect personal information from those websites. We may associate this information with the other personal information we have collected about you.
Through your use of the Services, we may also collect information from you about someone else. If you provide Fresha with personal information about someone else, you must ensure that you are authorised to disclose that information to Fresha and that, without Fresha taking any further steps required by applicable data protection or privacy laws, Fresha may collect, use and disclose such information for the purposes described in this Policy. See Section 0 for more about referrals. If Fresha has been given personal information about you by another user and you would not like us to retain it, please contact us using the details given in Section 1 above, and we will delete it.
A cookie is a small file of letters and numbers that we store on your browser or device if you agree. Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to us or our service providers. These tools allow us to measure response to our communications and improve our web pages and promotions.
We use the following types of cookies:
You may notice that sometimes, after visiting a website, you see increased numbers of adverts from the site you visited. That’s because the website you visited has placed a cookie on your web browser. Using that cookie and web analytics tools, the website owner will be able to show you adverts on third-party websites that they think you might be interested in. This cookie does not give access to your computer or mobile device, but may be able to identify you from other details.
Our Websites use Google Analytics to show relevant adverts to users who have previously visited us as they browse the web. This enables us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You may see Fresha or one of our Merchants in search results pages (using Google Adwords), on YouTube, in banner adverts on Gmail and on other services run by Google.
You can refuse to accept some or all cookies by modifying settings within your browser. For guidance on how to do this, please visit http://www.aboutcookies.org. However, if you block strictly necessary cookies, you may be unable to access certain parts of our Websites. If you wish to opt out of remarketing cookies, please visit the Network Advertising Initiative Opt-out Page.
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
Your information will be treated in accordance with applicable data protection law.
We may rely on legitimate interests to process your personal information, provided that your interests do not override our own. Where we rely on legitimate interests, these interests are:
We employ a variety of physical and technical measures to keep your personal information safe and to prevent unauthorised access to, use or disclosure of it. Databases are stored on secure servers and we control who has access to them (using both physical and electronic means).
Where we have given you (or where you have chosen) a password which enables you to access our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We cannot absolutely guarantee the security of the internet, external networks, or your own device, accordingly any online communications (e.g. information provided by e-mail, through our Website or our Apps) are at your own risk.
We are a multinational company with group companies in the United States, United Kingdom, Poland, and the United Arab Emirates. Where possible, our data is hosted and stored within the European Economic Area or with partners protected by Privacy Shield agreements. When necessary, the information that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom and the European Economic Area (“EEA”), and may also be processed by staff operating outside the United Kingdom or the EEA who work for us or for one of our partners. Whenever data is transferred outside of the UK or EEA, we will take all steps reasonably necessary to ensure that any transferred personal information is treated securely and in accordance with applicable data protection laws.
Fresha will store personal data as long as Merchant accounts continue to use our software, and for a period of not more than 24 months thereafter. Users may elect to have their data removed from Fresha either by contacting the Merchant directly or by contacting users on Fresha.com. In the case that a Merchant explicitly indicates their intention to cease to use our software and have their data deleted, personally identifiable information stored with their account shall be encrypted and/or removed. Other information related to activity on the Apps will be retained for reporting and analytical purposes, or other purposes at set forth in Section 8.
We may share some or all of your personal information, including but not limited to booking information, staff member names, Merchant offerings, ratings and reviews, prices and discounts, appointment availability, and related data (collectively "Merchant Information") with end users who have signed up or registered for Fresha and with Fresha business partners and affiliates with which Fresha is working:
We may use aggregated non-personally identifiable data to:
We are subject to the law like everyone else. We may be required to give information to legal and/or regulatory authorities if they so request, or if they have the proper authorisation such as a search warrant or court order.
We also may need to retain and disclose certain personal information about you to legal and/or regulatory authorities and to appropriate agencies to conduct anti-money laundering checks and to assist with fraud prevention. We will disclose this information as is required by law.
We want you to remain in control of your personal information. Part of this is making sure you understand your legal rights, which are as follows:
If you would like further information about any of your rights or wish to exercise them, please contact us using the details given in Section 1.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request).
If you are not happy with our response, or you believe that your information protection or privacy rights have been infringed, you should contact the UK Information Commissioner's Office, which oversees information protection compliance in the United Kingdom. Details of how to do this can be found at www.ico.org.uk.