Welcome to Shedul, the online booking solution for Beauty and Wellness industry. Shedul aims to provide businesses with the most robust and easy-to-use online business tools, empowering them to efficiently grow their business, and build long-lasting relationships with customers.
BY ACCESSING THE SERVICES YOU ACKNOWLEDGE YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT, THAT YOU HAVE READ AND UNDERSTOOD AND UNCONDITIONALLY AGREED TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND THAT THE TERMS OF THIS AGREEMENT WILL APPLY EACH TIME YOU ACCESS THE SERVICES.
Terms in the preamble have their assigned meanings and each of the following terms has the meaning assigned to it.
“Fresha Application” means mobile application providing access to Fresha Marketplace.
"Fresha.com DMCC" is a legal entity which provides The Services to the Merchants, being a subsidiary of Surge Ventures Inc.
"Fresha Payment Services" refer to all credit or debit card processing services, including charging, refunding, reversing, and adjusting transactions as well as all payouts and disbursements provided by Fresha and its Payment Processors.
"Fresha Marketplace" means comprehensive marketplace owned by Surge Ventures Inc, available through Fresha Website and Fresha Application.
"Fresha Website" means internet website www.fresha.com providing access to Fresha Marketplace.
"Merchant" means service provider using The Services to promote and sell services and products to End Users.
"Merchant Offering" means the Merchant Services being delivered from Merchant at a specified date and time.
"Order" means End User scheduling an appointment, purchasing a voucher, purchasing a package of Services, or purchasing a membership entitling Consumer to Merchant Services or discounts on Merchant Services; Order can also mean a Merchant scheduling an appointment for a consumer for Merchant Services; and, for certain Merchants, taking payment for the Merchant Services through the Fresha Marketplace.
"Platform" refers collectively to Fresha Application, Fresha Website, Shedul Website, any links contained within or otherwise available through external hyperlinks within Fresha Application, Fresha Website, Shedul Website.
"The Services" mean services provided by Surge Ventures Inc to Consumers through Fresha Marketplace and to Merchants through Fresha Marketplace and Shedul.
"Shedul" means a solution for Merchants to manage their calendars, appointments and orders available through Shedul Website. Being an integral part of The Services for Merchants.
"Shedul Website" means internet website www.shedul.com or external hyperlinks, providing access to The Services.
"Surge Ventures Inc" or "Fresha" means the legal entity being sole owner of Fresha Website, Shedul Platform and Fresha Application, doing business as “Fresha”.
"Surge Ventures" means Surge Ventures Inc with it’s all subsidiaries associates and branches.
Shedul platform is a comprehensive online booking and customer records management tool, allowing to create and modify appointments regardless of whether or not they were booked through Fresha Marketplace. Shedul allows merchants to place, accept, conclude, keep records of and manage products and services provided.
Fresha Marketplace is a opt-in part of Shedul, covering among others different online booking channels, SMS and app notifications, payment collection, advanced marketing and advanced dashboards. The intention of Fresha Marketplace is to make Merchants and End Users conclude transactions, with Fresha acting as an intermediary.
Merchant Services will be offered and sold at a price that the Merchant determines, and at their discretion. Merchant Services are provided by various Merchants and not by Fresha. Merchant Services that can be booked through the Platform are the responsibility of the Merchant that provides them. The Services may also include additional promotion and marketing services delivered to certain Merchants.
The Services are available to Merchants through Shedul Website.
You acknowledge that there may be interruptions in the delivery of The Services that are beyond our control. While we use reasonable efforts to keep The Services accessible, The Services may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of our control, access to The Services may be interrupted, suspended or terminated.
We retain the right at our sole discretion to deny service, or access to The Services to anyone or an account, at any time and for any reason.
We reserve complete and sole discretion with respect to the operation of The Services. We may, among other things:
a) delete email or private messages if not been accessed within the time established by our policies;
c) withdraw, suspend or discontinue any functionality or feature of The Services; and
d) review uploaded files, forums, chats and user submissions and authorize restrictions on access thereto.
If you create an account for The Services, you may only create and hold one (1) account that you are solely responsible for managing. Your account is non-transferrable and may not be sold, combined or otherwise shared with any other Merchant or User. If you violate any of these limitations, we may terminate your account. If we terminate your account, you may not re-enroll or join under a new account unless if we formally invite you to do so. If you commit fraud or falsify information in connection with your use of The Services or in connection with your Shedul account, your account will be terminated immediately and we reserve the right to hold you liable for any and all damages caused by your conduct, to pursue legal action through relevant local and national law enforcement authorities and to notify your Internet Service Provider of any fraudulent activity we associate with you or your use of The Services.
Having your Shedul account active, you can also access Fresha Marketplace functionality after approving our Merchant Agreement.
By creating a Shedul account, you expressly consent and agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to us. By consenting to being contacted by Fresha, you understand and agree that you may receive automated SMS or MMS messages or communications generated by automatic telephone dialing systems and/or communications containing prerecorded messages sent by or on behalf of Fresha, or End Users, including but not limited to: communications concerning your Shedul account or use of Fresha Marketplace or The Services, updates concerning new and existing features, and news concerning Fresha and industry developments. IF YOU WISH TO OPT-OUT OF EMAIL, TEXT, OR OTHER COMMUNICATIONS, PLEASE CONTACT US DIRECTLY AT [email protected] However, you acknowledge that opting out of Texts may lead to missed important notifications or updates, and in general impact your use of the Platform as a Merchant.
Standard messaging charges applied by your cell phone carrier will apply to the messages we send. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the Platform.
We do not control the information provided by End Users and Merchants. You may find End Users' and Merchants' information to be inaccurate, harmful or offensive. By using The Services you assume all of the risks associated with the use of The Services and you agree to accept such risks and agree that Surge Ventures is not responsible for the acts or omissions of any End User or Merchant. Notwithstanding the foregoing, we reserve the right to edit or remove any content placed on the Platform. Fresha does not currently conduct criminal background checks or screenings of its users or Merchants, nor inquire into the backgrounds of its users or Merchants or attempt to verify the information provided by users or Merchants. Fresha makes no representations or warranties as to the conduct of the End Users or Merchants.
Because we do not control the security of the Internet or other networks you use to access The Services or communicate with us, we are not responsible for the security of information that you choose to communicate with Fresha and The Services while it is being transmitted. In addition, Fresha is not responsible for any data lost during transmission.
IBy scheduling a booking, End User agrees to the terms of sale for the Order. The terms include, but are not limited to, the date, price, discount, and all other conditions set by the Merchants. Definition of Terms of Sale for Orders is solely the responsibility of the Merchant. In the event of a conflict between this Agreement and the Terms of Sale for Order, the Booking’s fine print will control. If you have issues with obtaining a refund pursuant to these Terms of Sale, please contact us by email at [email protected]
When payment for the Merchant’s Service is accepted through Fresha Marketplace, Fresha will charge the End User's credit card for the cost of services and products purchased through Fresha Marketplace after the appointment checkout and will transfer collected funds less any attributable Fresha Service Fees to the Merchant bank account.
(a) Orders settled through Fresha Marketplace relate to certain services provided by the Merchant stated in the Order. Orders are not redeemable for cash, unless required by law. Unauthorized reproduction, resale, modification or trade of Orders is prohibited. Some Orders are for appointments set at a certain date and time, known as the "Appointment Time"
(b) Fresha is a service provider for the Merchant and the Merchant is the sole issuer of the Order. At times, you may offer a discounted Order ("Discounted Order(s)") during times specified by You for a specific Appointment Time or you may sell full priced Order for products or services at non-discounted times. Discounted Orders can only be used on, and will expire on, the expiration of the specified Appointment Time. You understand and agree that Discounted Orders are not redeemed by their specific Appointment Time for any reason are forfeited and no refund of such Discounted Order will be issued. You must contact the Merchant directly with any questions regarding the expiration of a Discounted Order. Full-priced Orders expire on the date as stated in the confirmation of the Order.
Merchants may make bundles or packages available in which Users can purchase multiple services or sessions in a single transaction. All sessions of the Service must be booked through the Platform. Merchants may set an expiration date for any bundle or package, and any unused package value is lost as of the expiration date.
Merchants may use The Services to issue and sell vouchers. Merchants are required to accept issued vouchers and exchange them into service, unless the vouchers are set for a limited period of time and expire. Merchant vouchers are usually non-refundable, subject to Merchant terms and conditions.
Merchants set their own cancellation policies, and Fresha must enforce them. The cancellation policies define at what circumstances the Merchants allow free cancellations and what is the fee (expressed as a percentage of Order value) for cancellation made when free cancellation is no more applicable. It is therefore very important to understand a Merchant’s cancellation policy prior to placing an Order and prior to attempting to cancel an appointment.
To cancel the Order, End Users must use the appointment cancellation feature on the Platform prior to appointment time.
You understand and agree that in case of the Appointment Time cancelled after the cancellation period or an End User no-show for appointment time, You may charge the End User with full or partial value of the Order for the Merchant goods or services to be received - but only if the Merchant Policy you have provided to the End User at the moment of making the appointment booking contained clearly such a possibility.
A full refund may be issued to End Users upon three events: (a) if appointment was cancelled before the deadline set by the Merchant, (b) if the Merchant cancels the appointment; or (c) if the Merchant refuses to honor any Order at the agreed date and time. For each valid refund request, the Merchant is required to process the refund with no delay.
(a) Merchant's Liability. You understand and agree that being listed as the provider of the products or service specified in the Order, you are (a) solely responsible for redeeming the Order; (b) fully responsible for all products and services provided by you, and (c) liable for all damages or losses arising out of the goods or services provided.
(b) Fresha's Liability. You further acknowledge and agree that Fresha is not responsible for (a) any price adjustments made by a merchant related to an Order, or an appointment time or a merchant product or service, and (b) any claims for injuries, illnesses, damages, liabilities and costs ("Liabilities") that you may suffer, directly or indirectly, in full or in part, whether related to an Order or any Services.
(c) General Limitation of Liability. To the fullest extent permitted by law, you agree to and hereby waive and release Fresha and its parent company, subsidiaries, affiliates partners, officers, directors, staff members, stockholders and agents from any liabilities arising from or related to (a) any act or omission of a merchant in connection with an Order or the Services, including a merchant's failure to comply with applicable law and/or failure to abide by the terms of an Order, and/or (b) any Service, any action or inaction by a merchant and/or (c) any indirect, special, punitive, consequential, (including, lost profits or lost data collected through the Services), or incidental damages, whether based on a claim or action of contract, warranty, negligence, strict liability, or other tort, breach of any statutory duty, indemnity or contribution, or otherwise, even if Fresha has been advised of the possibility of such damages. In no event will Fresha's liability arising out of or related to this Agreement exceed the amounts paid by you for the Order or five hundred dollars, whichever is less.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FRESHA ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY. THE EXCLUSIONS AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
If a Merchant provides services or products to End Users who have selected Fresha Payment Services as a payment method, Fresha will automatically facilitate the payment on behalf of the Merchant. Collection of the payment by Fresha shall be considered the same as payment made directly by End User to the Merchant. Payments collected will be inclusive of applicable taxes where required by law. This payment is intended to fully compensate the Merchant for the services or products provided. The payment may voluntarily be increased by End Users with a tip for Merchant service, unless differently required by local law.
Detailed process and regulations of Fresha Payment Services is described in the Merchant Agreement.
(a) Everything located on or in Fresha Marketplace and Shedul is the exclusive property of Fresha or is being used with permission. Any copying, distributing, transmitting, posting, linking, deep linking, or otherwise modifying of Fresha Marketplace and/or Shedul without the express written permission of Fresha is prohibited. Any violation of this requirement may result in a copyright, trademark or other intellectual property right infringement that may subject you to civil and/or criminal penalties.
(b) The Platform contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of the Platform are protected by copyright as a collective work under the copyright laws. Fresha owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. You may download, print, and/or save copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express written permission of Fresha or the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, you will make independent attribution and/or agree to make no changes in or deletion of any author attribution, trademark legend or copyright notice. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material from Fresha Marketplace.
(c) Fresha and Shedul are trademarks owned by Surge Ventures, Inc. These trademarks, together with other trademarks that are located within or on the Platform otherwise owned or operated in conjunction with Fresha shall not be deemed to be in the public domain but rather the exclusive property of Fresha, unless such mark or marketplace is under license from the trademark owner thereof, in which case such license is for the exclusive benefit and use of Fresha unless otherwise stated.
(d) You will not upload, post or otherwise make available on the Platform any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. Fresha does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Platform, you warrant that the owner of such material has expressly granted Fresha the royalty-free, perpetual, irrevocable, non- exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, store or reproduce the material for that End User's personal use. You also grant Fresha the right to edit, copy, publish and distribute any material that you make available on Fresha Marketplace.
11.2 Copyright Policy. Fresha reserves the right to terminate its agreement with you or any other Merchant or End User who infringes third-party copyrights. If you believe that any material has been posted via Fresha Marketplace in a way that constitutes copyright infringement, you shall provide Fresha with the following information:
Please note that this procedure is exclusively for notifying Fresha and its affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with Fresha's rights and obligations, but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations.
Fresha has adopted a policy of terminating, in appropriate circumstances, Users who are deemed to be repeat infringers. Fresha may also at its sole discretion limit access to The Services and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
12.1 You expressly agree that use of the Platform is at your own risk. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT. Without limiting the foregoing, neither Fresha, its subsidiaries, affiliates or any of their respective staff members, agents, merchants, third-party content providers or licensors, or any of their officers, directors, staff members or agents, warrant that use of the Platform will be uninterrupted or error free; nor do they make any warranty as to (a) the results that may be obtained from use of this Marketplace, or (b) the accuracy, reliability or content of any information, service, or Orders provided through this Marketplace. The Platform is made accessible on an "as is" and "as available" basis. Fresha hereby disclaims any representations, warranties and conditions, whether express or implied, including those to title noninfringement, merchantability, and fitness for a particular purpose.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS AND EXCLUSIONS UNDER THIS AGREEMENT WILL NOT APPLY TOTHE EXTENT PROHIBITED BY APPLICABLE LAW. FRESHA DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE OR SERVICE, AND FRESHA WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
12.2 The information presented or contained in the Platform or provided through The Services is presented for informational purposes only. No information, whether oral or written, obtained by an end user from a merchant, a merchant from an end user, or from The Services will create any warranty not expressly stated in this agreement.
12.3 Each Merchant hereby agrees and understands that:
(a) Information about an Order is provided directly by the Merchant and Fresha does not engage in reviewing information contained within an Order in any manner;
(b) The decision to make an Order is entirely in the End User's discretion and Fresha does not induce or attempt to induce any End User to make an Order;
(c) It is the responsibility of the Merchant to add any attributable taxes to the price of the Orders.
12.4 The Services are provided to Merchants by Fresha.com DMCC, a company registered in Dubai, United Arab Emirates, being a subsidiary of Surge Ventures Inc. Fresha makes no representations that The Services are appropriate or available for use in other locations. Those who access or use The Services from other jurisdictions do so at their own volition and are responsible for compliance with local law.
Fresha in some instances allows Merchants and End Users to use the Platforms to express opinions and communicate with other users through forums, bulletin boards, discussion groups, chat rooms, reviews, or other communication facilities that may be offered on or through the Platform from time to time (collectively "Communities"). Fresha shall have the right, but not the obligation, to monitor the content within the Communities at any time, for any reason, including to determine compliance with this Agreement and any operating rules established by Fresha, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, Fresha shall have the right, but not the obligation, to remove any material from the Communities that Fresha, in its sole discretion, finds to be in violation of this Agreement or otherwise objectionable. Any opinions, advice, ratings, discussions, comments, and/or other messages or postings of any kind made by you to the Communities (collectively, "Statements"), are those of the respective author(s) or distributor(s) and not of Fresha.
You may choose to or we may invite you to submit comments or ideas about The Services, including without limitation about how to improve The Services or other products ("Idea(s)"). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place Fresha under any fiduciary or other obligation to you, and that we are free to use or publish the Idea without any compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by reviewing or accepting your submission, Fresha does not waive any rights to use similar or related ideas previously known to Fresha, or developed by its staff members, or obtained from sources other than you.
By posting Statements or other information on or through the Communities or in connection with The Services, you grant Fresha a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the Statements alone or as part of other works in any form, media, or technology whether now known or hereafter developed without territorial or time limitations, and to sublicense such rights through multiple tiers of sublicensees. Your license of any Statements or information submitted above extends to use for promotions, advertising, market research or any other lawful purpose, without limitation.
You agree to defend, indemnify and hold harmless Fresha and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their staff members, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising out of or related to:
(i) your use of and access to The Services, including any data or content transmitted or received by you;
(ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties above, or representation or warranty;
(iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights;
(iv) your violation of any applicable law, rule or regulation;
(v) User Content or any other information or content that is submitted via your account including without limitation misleading, false or inaccurate information;
(vi) negligent or willful misconduct; or
(vii) any other party's access and use of the Service with your unique username, password or other appropriate security code.
No waiver by either you or Fresha of any breach or default or failure to exercise any right allowed under this Agreement is a waiver of any preceding or subsequent breach or default or a waiver or forfeiture of any similar or future rights under our Agreement. The section headings used herein are for convenience only and shall be of no legal force or effect.
Severability. If any provision of this Agreement are found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
Independent Contractors. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind Fresha in any respect whatsoever.