"Personal Information" means information that can be used to identify, locate, or contact an individual or business. It also includes other information that may be associated with Personal Information. We collect the following types of Personal Information for Fresha Marketplace users and Merchants:
We ask you for Personal Information (including, but not limited to, Contact Information, Relationship Information, Transaction Information and Financial Account Information) when you register, subscribe, or create an account; purchase, submit, post or fulfill Merchant Offerings; or otherwise interact with Fresha. You can always choose not to provide Your personal information to Fresha, but it may mean that we are unable to provide You with the Service.
We may receive Personal Information about you from other sources with which you have registered, Merchants or business partners or affiliate entities (collectively, "Partners") or other third parties. We may associate this information with the other Personal Information we have collected about you.
Through Your use of The Services, We may also collect information from You about someone else. If You provide Fresha with personal information about someone else, You must ensure that You are authorised to disclose that information to Fresha and that, without Fresha taking any further steps required by applicable data protection or privacy laws, Fresha may collect, use and disclose such information for the purposes described in this Policy.
This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, Fresha’s identity, and how to contact Fresha.
Where requested to do so by Fresha, You must also assist Fresha with any requests by the individual to access or update the personal information You have collected from them and entered into the Platform.
We collect Your personal information so that we can provide You with The Services and any related services You may request. In doing so, Fresha may use the personal information we have collected from You for purposes related to The Services including to:
By using The Services, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. Fresha will only use Your personal information for the purposes described in this Policy or with Your express permission.
It is Your responsibility to keep Your password to The Services safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within The Services or via the ‘Unable to sign in’ process.
Additionally, Fresha may use aggregated non-personally identifiable data to:
Certain features of The Services connect to Fresha computer systems over the Internet. You will not receive a separate notice when these features connect. By using The Services, you expressly consent to the transmission and use of this information as set forth herein. These services use Internet protocols, which send to the appropriate systems computer information, such as:
Fresha uses this information to make other features and services available to you. Fresha may use the computer information to improve The Services. We may also share such non-personal information with others, such as hardware and software vendors. They may use the information to improve how their products run with The Services.
When you use the Platform, we collect certain information by automated or electronic means, using technologies such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs. As you use the Fresha Marketplace, your browser and devices communicate with servers operated by us, our business partners and services providers to coordinate and record the interactivity and fill your requests for services and information.
The information from cookies and related technology is stored in web server logs and also in web cookies kept on your computers or mobile devices, which are then transmitted back to the Platform by your computers or mobile devices. These servers are operated and the cookies managed by us, our business partners or our service providers.
For example, when you visit the Fresha Marketplace, Fresha and our service providers may place cookies, including persistent cookies, on your computers or mobile devices. Cookies allow us to recognize you when you return, track and target your interests in order to provide a customized experience. We use persistent cookies for a number of purposes, such as retrieving certain information you have previously provided (such as your user ID if you asked to be remembered), and storing your preferences (e.g., the cities for which you want to be shown Merchant Offerings).
Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to us, or our service providers. These tools allow us to measure response to our communications and improve our web pages and promotions.
We collect many different types of information from cookies and other technologies. For example, we may collect information from the devices you use to access the Platform, your operating system type or mobile device model, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Browsers routinely send these types of information to web servers. Our server logs also record the IP addresses of the devices you use to interact with the Platform. We may also collect information about the website you were visiting before you came to the Platform and the website you visit after you leave the Platform, if this information is supplied to us by your browser.
We may engage in remarketing to market the Platform across the web. When a user visits the Platform, a cookie is dropped on the user. Users with this cookie may be targeted across advertising networks to receive relevant advertisements.
For our internal purposes, we employ third party web analytics services to track certain information in connection with your use of the Platform. If you wish not to be tracked by our third party web analytics service, please click on the following link(s) for further instructions on how to "opt out" of such services: Google Analytics: http://tools.google.com/dlpage/gaoptout
We may also use Local Storage Objects (LSOs) such as HTML5 to store user preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.
A. Referring Friends to Fresha. Fresha enables you to refer friends to Fresha. If you wish to refer friends to Fresha, we provide you a unique referral link, which you can share directly with others via email, social media websites, or other communications methods. If someone clicks your link and takes a qualifying action, we may attribute that referral to you for certain purposes such as awarding reward credit. Fresha does not collect Personal Information about the persons with whom you share your link until the persons click the link and engage directly with Fresha.
B. Referring Merchants to Fresha. Fresha enables you to refer Merchants to Fresha. When you refer a new Merchant, we send out an email to such Merchant indicating that you are the referral source. Except for your name, no other information is provided to the Merchant in our email.
C. Authorization. By using the referral features on Fresha, you hereby agree to and authorize the following: (a) Fresha may use your e-mail address to email your contact about Fresha, (b) Fresha may use your name and e-mail address to identify who you are in any such invitation, and (c) Fresha may follow up with any invitations initiated by you with two reminder emails to some contacts if they do not respond to the initial invitation.
We think that you benefit from a more personalized experience when we know more about you and the kinds of Merchant Offerings you like. However, you can limit the information you provide to Fresha, and you can limit the communications that Fresha sends to you.
You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at [email protected] Fresha will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested.
You can manage your communication preferences by contacting us directly at [email protected]
You may manage how your browser handles cookies and related technologies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available.
You may manage how your mobile device and mobile browser share Location Information with Fresha, as well as how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
You may also manage the sharing of certain Personal Information with us when you connect with us through a social media platform or application, such as through Facebook Connect. Please refer to the privacy settings of the social media website or application to determine how you may adjust our permissions and manage the interactivity between Fresha and your social media account or your mobile device.
If you wish to opt out of receiving offers directly from Fresha merchants or business partners, you can follow the opt-out instructions in the emails that they send you.
Keeping Personal Information about you helps us ensure that we offer you the best service offerings available through our Merchants and Business Partners. You can access, update and delete your Contact Information, Financial Account Information, and the other information you provided to use in your profile by logging into your account and accessing the “Profile” or "Manage Payment Methods" section of your Fresha account.
If you want to close your account or have other questions or requests, please contact us at [email protected] While we are ready to assist you in managing your subscriptions, closing your account, and removing your active profile, we cannot always delete records of past interactions and transactions.
We will retain your information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us, therefore we put considerable efforts in respect of processes and technical measures designed to reasonably safeguard your Personal Information. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between You and The Services is encrypted. Additionally, as your credit card details are extremely sensitive, we only use solutions from provided by recognised dedicated registered Payment Service Providers to make sure this data is well protected.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on Fresha Marketplace, you can contact us at [email protected]
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to The Services within a secure environment.
We use top tier, third party data hosting providers’ to host our Services on servers located in the U.S. If you are a non-U.S. resident, this means that your personal information will be transferred to the U.S.
By entering personal information into the Services, you consent to that personal information being hosted on servers located in the U.S. While your personal information will be stored on servers located in the U.S., it will remain within Fresha’s effective control at all times. Each data hosting provider’s role is limited to providing a hosting and storage service to Fresha, and we’ve taken steps to ensure that our data hosting providers do not have access to, and use the necessary level of protection for, Your personal information. They do not control, and are not permitted to access or use your personal information, except for the limited purpose of storing the information.
If You do not want Your personal information to be transferred to a server located in the U.S., You should not provide Fresha with Your personal information or use The Services.
We display personal testimonials of satisfied customers on Fresha Marketplace in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]
The Platform may contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other websites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.
The Platform is not directed to persons under 18. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without the parent or guardian's consent, he or she should contact us at [email protected] We do not knowingly collect personally identifiable information from minors under 18. If we become aware that a minor under 18 has provided us with personal identifiable information, we will use reasonable commercial efforts to promptly delete such information from our files.
If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation by e-mail at [email protected]
Our Privacy Officer will endeavour to:
Should you have any additional information about Personal Information protection, or would like Fresha to amend or delete Your Personal Information, please contact us at: [email protected] Please allow 30 days for a response.